Issues with Email (stopped working out of the blue)

Hi all,

Having some issues with email on:
ERPNext: v6.1.1
Frappe Framework: v6.2.0

Email was working fine up to a month or so ago where it just stopped working (in/out).

In setup->email accounts if I change settings (password) to something incorrect it sends an error, however with the correct credentials it saves just fine (even changed the password on our email server and yes at first I had an error in ERPNEXT but after updating the pass to the new one it saved fine.)

When I send an email say through email digest I get a send confirmation, however nothing shows up on our email server. Did an email trace on the email server side and nothing is coming through, although clearly from the above ERPNEXT is at least handshaking with the server.

Did a bench update and got a few errors out (not sure if they are relevant or not) if the full error list would be helpful I can grab that as well.

not 100% sure how to proceed from here. Suggestions?

hi @pmcfadden

the full error would be very helpful, although updating the installation might be too
as far as I know there have not been any changes within the 6.x.x branch in the last 5 month so the issue might also be related to something else

Hey thanks spa:

No mail.
Last login: Sat Dec 31 06:48:10 2016
erpnext@erpnext-vm:~$ cd frappe-bench
erpnext@erpnext-vm:~/frappe-bench$ bench update
remote: Counting objects: 30, done.
remote: Total 30 (delta 25), reused 25 (delta 25), pack-reused 5
Unpacking objects: 100% (30/30), done.
From GitHub - frappe/frappe: Low code web framework for real world applications, in Python and Javascript
f60a808…39adce4 develop → upstream/develop
Traceback (most recent call last):
File “/usr/local/bin/bench”, line 9, in
load_entry_point(‘bench==0.1’, ‘console_scripts’, ‘bench’)()
File “/home/erpnext/bench-repo/bench/”, line 60, in cli
File "/usr/local/lib/python2.7/dist-packages/click-3.3-py2.7.egg/click/ ", line 610, in call
return self.main(*args, **kwargs)
File "/usr/local/lib/python2.7/dist-packages/click-3.3-py2.7.egg/click/ ", line 590, in main
rv = self.invoke(ctx)
File "/usr/local/lib/python2.7/dist-packages/click-3.3-py2.7.egg/click/ ", line 936, in invoke
return _process_result(sub_ctx.command.invoke(sub_ctx))
File "/usr/local/lib/python2.7/dist-packages/click-3.3-py2.7.egg/click/ ", line 782, in invoke
return ctx.invoke(self.callback, **ctx.params)
File "/usr/local/lib/python2.7/dist-packages/click-3.3-py2.7.egg/click/ ", line 416, in invoke
return callback(*args, **kwargs)
File “/home/erpnext/bench-repo/bench/”, line 210, in _update
version_upgrade = is_version_upgrade()
File “/home/erpnext/bench-repo/bench/”, line 92, in is_version_upgrade
upstream_version = get_upstream_version(‘frappe’, bench=bench, branch=branch )
File “/home/erpnext/bench-repo/bench/”, line 135, in get_upstream_versio n
return get_version_from_string(contents)
File “/home/erpnext/bench-repo/bench/”, line 191, in get_version_from_st ring
AttributeError: ‘NoneType’ object has no attribute ‘group’