I have become aware that there is no defined process for issuing a credit.
To offer an example, a customer is overcharged for an item
by $200. Our appropriate action would be to issue a credit in the amount of $200, and ask the customer to short pay the invoice.
The modification of an invoice is not an acceptable solution, at least not in the US.
This is only one example of when issuing credit is required. Daily operation of business requires the issuance of credit on a regular basis.
Is anyone aware of a practical way to perform this action? Thanks!