Loyalty program not auto fetching in online POS

kumar404 · October 24, 2019, 11:06am

Hi folks,
I want to fetch loyalty points in online POS. (point_of_sales.js)
It is not auto fetching loyalty points. Any help.

Thanks in advance & Happy Deepawali Festival.

kumar404 · October 25, 2019, 6:15am

I am waiting for your valuable thought on this.
Any help.

olamide_shodunke · October 25, 2019, 7:02am

Hello @kumar404

Loyalty points is not even showing up in PoS at all. Have you been able to make this possible ??

netmanthan · October 29, 2019, 3:51pm

Hi,
It’s showing.
Just now I checked on my mobile.

olamide_shodunke · October 29, 2019, 3:52pm

OK

What version is this?

Are you using offline or online?

Regards

netmanthan · October 29, 2019, 3:53pm

Online
Version 12

olamide_shodunke · October 29, 2019, 4:07pm

Now am confused

Also on Version 12

Not seeing this

Is there any setting am missing ?

netmanthan · October 29, 2019, 4:15pm

Ok check this screenshot

olamide_shodunke · October 29, 2019, 4:30pm

Thank you

I already did that …

The challenge is that the loyalty button does not show in my pos page

Really strange

netmanthan · October 29, 2019, 4:50pm

Hi,
Check that, customer is assigned with loyalty program.

olamide_shodunke · October 29, 2019, 5:37pm

It is showing now, thanks, I had to update to the latest version of version 12

Regards

netmanthan · October 29, 2019, 6:02pm

Congratulations

olamide_shodunke · October 29, 2019, 6:04pm

Thanks …appreciate your quick responses

netmanthan · October 29, 2019, 6:04pm

Yes,
Need to put points manually.

Muzzy · October 29, 2019, 6:37pm

FYI. There is no report of loyalty points. We are making one. Will share when ready.

olamide_shodunke · October 29, 2019, 7:20pm

There is also a need for the available loyalty points of customers to be visible at PoS.

This eliminates trial and error in redeeming points

netmanthan · October 29, 2019, 7:31pm

Yes
Right.

Till now it is visible in customer dashboard only.

olamide_shodunke · October 29, 2019, 7:32pm

have you tried using the Multiple tier loyalty option?

netmanthan · October 29, 2019, 7:35pm

Not yet.
But I will do in upcoming week.

kumar404 · October 30, 2019, 9:51am

My concern is available loyalty points not auto fetching in POS.

i am able to redeem it blindly without knowing exact points for a customer.
However, since it is POS, i want to show availability loyalty points for a particular customer as soon as the customer name is entered.

I have customized all settings such as auto-opt for all customers etc.

Thank you