Mail being sent in HTML format instead of PDF

Dear all,

I have sent a RFQ to a particular supplier by email . The latter received it in the HTML format instead of PDF.

Has anyone encountered this issue previously and any solution?

Best Regards,

Did you select “Attach Document Print”?


@joelios Where is the attach document print found ?

I did not select it.

Best Regards,

On the E-Mail pop-up (when you click on “Menu > E-Mail” or “Ctrl + E”) in the last section at the bottom:

The Attach Document was checked and the receiver received the file in HTML format.

Any other related settings you think is causing this issue.

Best Regards,

hmm…and print the printformat as pdf works well? just not as attachment in email?

Yes the print format works well as pdf.

I have attached a sample mail with the PO attached in HTML format.

strange! sorry i’ve got no idea at the moment :see_no_evil:

No worry man… Thanks for your support :grinning:

1 Like

If you edit the PO and click on the print icon, upper right, then PDF - does it render correctly?

Yes it should…

@smino it renders coorrectly.

Please check the Print settings