Hello,
We have observed a functional gap in ERPNext. While the system provides a useful feature to register and manage warranty complaints received from customers, it currently lacks the capability to raise and track warranty complaints to our suppliers for goods, materials, or equipment we purchase.
In both trading and manufacturing businesses, it is common for purchased items or raw materials to come with warranty coverage. During the warranty period, if a supplied item fails or malfunctions, we need a systematic way to log, monitor, and follow up on the warranty complaint raised with the respective supplier.
At present, we could not find a dedicated module or workflow in ERPNext that supports this process.
Could anyone suggest a workaround or best practice to handle supplier-side warranty complaints within ERPNext?
Any insights or community-supported approaches would be highly appreciated.
Thank you.