Merging documents?

Frappe Framework
1

I use Frappe/ERPNext for a support ticketing system. In the event that an Issue Document is created for the same problem, I’d like to be able to merge 2 Issue Documents into one.

What’s a good workflow/logic for this so that if a duplicate Issue Document is created, they can be merged, but no data is loss between the “parent” and “child” Issue Documents?

1 Like
2

Frappe Helpdesk has this feature Ticket Management - Frappe Helpdesk

3

Thanks for the input.

I’ve played around with Helpdesk, but I’d really like something that uses the same “Desk” interface like the rest of the ERPNext modules.

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@oguruma
ERPNext is phasing out ERPNext module into a seperate Helpdesk App so you wont get any support for this