Need Support for Customize the Helpdesk

Business Apps Frappe Helpdesk
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Hi,

I’m installed the Frapps Helpdesk module in our local server.

my company is planning to migrate all the manual workloads to FRAPPs. In this process, before we maintain the Helpdesk customer support ticket system on MS EXCEL. in 2026, we are planning to migrate

the current EXCEL workload to Frapps Helpdesk.

this is the sample of the previous ticket system.

Ticket Number Status Supplier Supplier Ticket No Partner Customer Fault Logged Date Device Details MTM Serial Number Description Reqested Part No Issued Part No QTY Remarks
TCPL/20240902/0723/01 Completed Epic Lanka Technologies 02-Sep-24 SR650 V3 (Think System) 7D76 J9011EZX ESXI Server Migration Customer not provided Downtime

I need support to create these fields to frapps helpdesk modele

The ticket number(TCPL/20240902/0723/01) creation rule is (TCPL/DATE/TIME/NUMBER). i need to create this on Frapps helpdesk

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@avishkabandara did you go through this documentation?
Field Dependency , here you can see how to add custom fields and custom actions.

Also since you are yet to start, please do view youtube video, it will help and save future time

Version 16 Features:

Demo and Customisation Video:

1 Like
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In addition to this, once your custom fields are created, use data import to import all data from excel to frappe helpdesk.