Need to have "Description" visible on Support Issues

ERPNext
1

When a support ticket is created, the “Description” field is where the user puts all of the relevant information on the support ticket, but when I go to the Issue list and select one, that field is not visible unless I hit “Print” or “Email”. Is there any way I can change that so that the “Description” field displays automatically with the “Subject” and “Status” fields?

2

Hi,
steps:-

  1. Go to Doctype list
    2.search for “Issue” doctype
  2. open “Issue” Doc type
  3. go to “Description” field and open
  4. there is Permission - “Depends on” i.e “eval:doc.__islocal”
    6.just remove that(eval:doc.__islocal) and save it ,Refresh page
    7.then check “Description” field will be available on support issues

Shraddha Ranjane
New Indictrans Technologies Pvt. Ltd.

3

@Andrew this has been fixed in the latest release. Support Issue is designed to be created from Email Account.

4

Thank you both!!

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