I’ve run into a strange situation after setting up email for a new instance. I’m on the v13 beta, and I am using gsuite and my email service provider.
Short version: I’m getting the exact same email notification resent to me every 4 minutes. Even if I Suspend Sending from the Email Queue
, the emails keep coming.
Longer version:
The notification being sent repeatedly is of a very specific type. Specifically:
- Using a company-wide email address (accounts@mycompany.com), a user sends an email directly from a document to customer@othercompany.com. Effect: The email sends as intended and is appended as a communication to the bottom of the document.
- Next, customer@othercompany.com receives the email and replies. Effect: the reply email is received and gets listed at the bottom of the document, as intended.
- Then (and this is where things go haywire), using my default sending address, ERPNext forwards the email received from customer@othercompany.com to the user’s individual email address (user@mycompany.com). This notification email keeps getting sent over and over, and short of deleting the email addresses involved I’ve not found a way to stop it.
I’m struggling to troubleshoot this, as I can’t figure out where in the code base these third notification emails get sent. I’m hoping to get a bit more information from anyone familiar before posting an issue.
Thoughts or ideas are greatly appreciated!