I’ve run into a strange situation after setting up email for a new instance. I’m on the v13 beta, and I am using gsuite and my email service provider.
Short version: I’m getting the exact same email notification resent to me every 4 minutes. Even if I Suspend Sending from the Email Queue, the emails keep coming.
Longer version:
The notification being sent repeatedly is of a very specific type. Specifically:
- Using a company-wide email address ([email protected]), a user sends an email directly from a document to [email protected]. Effect: The email sends as intended and is appended as a communication to the bottom of the document.
- Next, [email protected] receives the email and replies. Effect: the reply email is received and gets listed at the bottom of the document, as intended.
- Then (and this is where things go haywire), using my default sending address, ERPNext forwards the email received from [email protected] to the user’s individual email address ([email protected]). This notification email keeps getting sent over and over, and short of deleting the email addresses involved I’ve not found a way to stop it.
I’m struggling to troubleshoot this, as I can’t figure out where in the code base these third notification emails get sent. I’m hoping to get a bit more information from anyone familiar before posting an issue.
Thoughts or ideas are greatly appreciated!