New Update has caused some attachment unreadable - 404 not found

ERPNext
1

Hi, anyone experienced attachments in ERP suddenly can’t be opened showing below error:
image
image

We checked several documents which can’t be opened and all has file names containing special characters like #, &, and (). Is there a way to resolve this? because there are too many attachments in our ERP like this and some we dont have back-ups.

Please help me resolve this issue.
Thank you.

1 Like
2

So what previous version did you update from and did the problem did not exist then?

If you are self hosted check the logs - frappe-bench/logs/* and /var/log/nginx logs for details.

3

Note this report traceback that seems suggests a filename issue too Problem to attach file after update

4

Hi, thank you for your reply. We updated from 11.1.25 and this issue does not exist. After the update, the attachments with special character in file name cannot be opened.

5

Hi @zyc_tess

If this is a general issue then it requires urgent attention. Can you please open a Github issue?

Kind regards,

6

Hi @wale

Thank you for your assistance, I opened an issue as per your instruction with this link: Attachment became unreadable after update, showing error: 404 not found · Issue #18445 · frappe/erpnext · GitHub

7

Is there a way we can resolve this issues? before the update, there is nothing wrong with the attachments which is why we keep using this special characters in the file name - but after the update, all this files can’t be opened anymore and there is no way we can re-upload this documents so we need them to be readable again. This attachments are important to us, and we need resolution as soon as possible.

8

Also having this issue. Moved from v10 to v12 so didn’t get a chance to check v11. Seems to happen with private files. When changed to public the file loads.

9

Upgrading from v13 to v14 created this issue for me… I know it’s an old thread but did it ever get solved?

Does anybody else have issues with attachements on v14?

I also tried a fresh install on v14, uploaded a bunch of files for testing, all show the same behavior:
You can upload fine, but cannot load without the 404 error. Tried filenames with space and other without space, images, docs, pdf, text file, all the same issue.

Note: on v13 I had a standalone install… v14 I started to use docker… maybe something wrong in the routing of HTTP request in docker setup?

10

Ok, so now it’s working and I believe the issue was how the request headers were set at the reverse proxy level.

more specifically, I made sure these headers were explicitly referencing my erpnext site name

on nginx reverse proxy:

proxy_set_header X-Frappe-Site-Name site1.erpnext.local;
proxy_set_header Host site1.erpnext.local;