No permission for Support Settings

I am running version 13 latest developer.

When my users access Support - Issues and then go into any issue to view the details a message pops up saying “No permission for Support Settings”

I can’t find anything online but I suspect it has something to do with the roles or module permissions as Administrator doesn’t have the message pop up.

Does anyone know what could be causing this?

You should have System Manager Role to access support settings.

Hope this helps.

Not every user can be a System Manager as they can make changes to the system. How can I stop this message without making all users a System Manager?

Hi Garth, I’ve had the same problem when adding a specific new role to manage some tickets, I just added the following permissions and now it is fine :

  • Support settings => Read | Export
  • Issue priority => Read | Export
    (and I have previously copie/modified the ones that already set in the Support Team role)

Nota : my ERPNext is in French, the names of the Permissions/Roles can be slightly different in english, I supposed their translation but have not properly checked.