No permission for Support Settings

ERPNext Support
1

I am running version 13 latest developer.

When my users access Support - Issues and then go into any issue to view the details a message pops up saying “No permission for Support Settings”

I can’t find anything online but I suspect it has something to do with the roles or module permissions as Administrator doesn’t have the message pop up.

Does anyone know what could be causing this?

2

You should have System Manager Role to access support settings.

Hope this helps.

3

Not every user can be a System Manager as they can make changes to the system. How can I stop this message without making all users a System Manager?

4

Hi Garth, I’ve had the same problem when adding a specific new role to manage some tickets, I just added the following permissions and now it is fine :

  • Support settings => Read | Export
  • Issue priority => Read | Export
    (and I have previously copie/modified the ones that already set in the Support Team role)

Nota : my ERPNext is in French, the names of the Permissions/Roles can be slightly different in english, I supposed their translation but have not properly checked.

3 Likes
5

Hi can you show some screen short please.

    1. you mean Roles & Permissions under user screen ?
    2. or Support > Support Settings ?
    3. or Role Profile ?

Thank you