I am trying to add multiple SLA to 1 entity, anyone able to advise on how to do that?
I am getting this error: “Service Level Agreement with Entity Type Customer and Entity already exists.”
whats the work around or solution for this?
There’s a workaround.
Assuming there’s an already existing SLA for the customer (entity)
Create a new SLA and leave the entity field empty.
In the condition field use simple python expression like doc.entity == ‘ ’
And make sure you don’t have a default SLA Selected in any SLA for the that customer.
Hope this helps 