Not able to send gmail from issue - Getting error not found

ERPNext
1

When am sending a New email from a particular issue am getting the error
Not found - Service Level Agreement None not found, The resource you are looking for is not available

2

Hi @madhusona,

We suggest that you may have not configured a Service Level Agreement (SLA) for your email issue.

To resolve this error, follow the steps:

Go to the Issue List and select the relevant issue.
In the “Service Level Agreement” section, select the appropriate SLA for this issue or create a new one if needed.
Save the changes to the issue.
After completing these steps, try sending the email again and check if the error is resolved.

Thank You!

3

Thank you. Its working now. Is it possible to send without SLA. I am using Erpnext 14.

4

Hi @madhusona,

I think you can send mail via Notification. Maybe do work, but I haven’t tried it.
Like first go to the Notification Doctype and set it your according.

Thank You!