Notifications on helpdesk

Few topics on Helpdesk needed help with

  1. When a ticket is resolved and closed - contacts/requester doesn’t receive an email notification.
  2. When an agent responds to a ticket - it creates a new email trail rather than the same ticket email trail for the contacts/requester
  3. Notification setting where all agents are notified via email when a new ticket is created.
  4. Email notification to the agent to whom the ticket has been assigned.