I would like to sort the incidents in the web form by creation date. Then the most recently created incident would go to the top of the list.
I couldn’t find any option to sort the list. Any suggestions?
Here’s the list as it currently stands:
@Talita.Mangolin if I’m not wrong, you can fix the global sorting order of the data inside Customize Form → Sorting Fields, for the issue doctype
Pls refer that documentation Customize Form
hello,
Thank you for your reply.
From the desk, the order of the incidents is correct, see print:
but the order is reversed in the client portal (Web Form), which I showed in the print above.
I haven’t found any settings that change the web form list.
Can you show the configuration on the Customize Form?
Talita.Mangolin, I checked many sources and sincerelly speaking I dont have a clue why in that specific case it’s not ordering!
I verified all the source code of v15, from where the issues are fetched to display, and it should display it ordered by the sort field!
ok, tks fou tour help. =]
I use v14, I’ll update
Hello,
Would you have an option to apply the sorting via the web form script?
Hello,
I ended up switching to the new helpdesk and have not made any additional settings or fixes to the problem
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