Hi Team,
We have successfully deployed a HelpDesk system in our environment and set up an email account. Incoming emails are being received and automatically converted into tickets without any issues. However, outgoing emails are not being sent and are stuck in the email queue with a “not sent” status.
We’ve checked the logs, and no issues are reported. Additionally, the network tab is showing a status code of 200 for the outgoing requests.
Could you please assist us in resolving this issue?
Regards,
Uday
