Outgoing Mail Server error

ERPNext
1

Hello Everyone,

Since my mail settings works fine. but i’m getting an error while i’m trying to send an email or change outgoing mail server settings.

Error:

Traceback (innermost last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/widgets/form/save.py”, line 18, in savedocs
doc.save()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 183, in save
self.run_before_save_methods()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 437, in run_before_save_methods
self.run_method(“validate”)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 412, in run_method
return Document.hook(fn)(self, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 496, in composer
return composed(self, method, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 479, in runner
add_to_return_value(self, fn(self, *args, **kwargs))
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 406, in
fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/outgoing_email_settings/outgoing_email_settings.py”, line 29, in validate
sess = smtpserver.sess
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/email_lib/smtp.py”, line 85, in sess
cint(self.port) or None)
File “/usr/lib64/python2.7/smtplib.py”, line 256, in init
(code, msg) = self.connect(host, port)
File “/usr/lib64/python2.7/smtplib.py”, line 316, in connect
self.sock = self._get_socket(host, port, self.timeout)
File “/usr/lib64/python2.7/smtplib.py”, line 291, in _get_socket
return socket.create_connection((host, port), timeout)
File “/usr/lib64/python2.7/socket.py”, line 571, in create_connection
raise err
error: [Errno 110] Connection timed out

Traceback (innermost last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/app.py”, line 51, in application
response = frappe.handler.handle()
File “/home/frappe/frappe-bench/apps/frappe/frappe/handler.py”, line 66, in handle
execute_cmd(cmd)
File “/home/frappe/frappe-bench/apps/frappe/frappe/handler.py”, line 89, in execute_cmd
ret = frappe.call(method, **frappe.form_dict)
File “/home/frappe/frappe-bench/apps/frappe/frappe/init.py”, line 532, in call
return fn(*args, **newargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/widgets/form/save.py”, line 18, in savedocs
doc.save()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 183, in save
self.run_before_save_methods()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 437, in run_before_save_methods
self.run_method(“validate”)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 412, in run_method
return Document.hook(fn)(self, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 496, in composer
return composed(self, method, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 479, in runner
add_to_return_value(self, fn(self, *args, **kwargs))
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 406, in
fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/outgoing_email_settings/outgoing_email_settings.py”, line 29, in validate
sess = smtpserver.sess
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/email_lib/smtp.py”, line 85, in sess
cint(self.port) or None)
File “/usr/lib64/python2.7/smtplib.py”, line 256, in init
(code, msg) = self.connect(host, port)
File “/usr/lib64/python2.7/smtplib.py”, line 316, in connect
self.sock = self._get_socket(host, port, self.timeout)
File “/usr/lib64/python2.7/smtplib.py”, line 291, in _get_socket
return socket.create_connection((host, port), timeout)
File “/usr/lib64/python2.7/socket.py”, line 571, in create_connection
raise err
error: [Errno 110] Connection timed out

Thanks

Best Regards
Arun K

2

hi,

pls check your smtp server and port number.

3

Thanks for reply

I’m using third party smtp services which all are work in my other application. any idea ?

4

Seems that you’re not using the correct port.

5

pls provide the screen shot for better understanding.

6

Thanks all of you,

@pdvyas i’m using correct settings for smtp. As i’m not using TLS connection port not required to define.
As well as same settings are works perfect in another erpnext instance.

@Sasi_Kumar Please find the attached SS. Screenshot by Lightshot

Best Regards
Arun

7

could be a firewall issue try connecting to the smtp server directly via telnet (I think this should fail too)

8

could be a firewall issue try connecting to the smtp server directly via telnet (I think this should fail too)

9

could be a firewall issue try connecting to the smtp server directly via telnet (I think this should fail too)

10

@pdvyas i can connect through custom mail port 80. Now i’d like to change my current smtp setting from Outgoing Email setting in erpnext. but it’s show me error. Please find the screenshot. For telnet Screenshot by Lightshot

For Erpnext Outgoing email setting Error Screenshot by Lightshot

Thanks

11

Complete traceback not visible. Also, are you sure that the mail server is running on port 80 (could be a webserver)

12

@pdvyas i’m using slandered godaddy mail settings. and it works for other instances. However you can review godaddy mail settings here: https://support.godaddy.com/help/article/4715/setting-up-your-email-address-with-pop?countrysite=in

But another case is i’m trying to modify Outgoing Mail settings but it’s shows me Trackback.

Please review full Trackback below:

Traceback (innermost last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/widgets/form/save.py”, line 18, in savedocs
doc.save()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 183, in save
self.run_before_save_methods()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 437, in run_before_save_methods
self.run_method(“validate”)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 412, in run_method
return Document.hook(fn)(self, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 496, in composer
return composed(self, method, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 479, in runner
add_to_return_value(self, fn(self, *args, **kwargs))
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 406, in
fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/outgoing_email_settings/outgoing_email_settings.py”, line 29, in validate
sess = smtpserver.sess
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/email_lib/smtp.py”, line 85, in sess
cint(self.port) or None)
File “/usr/lib64/python2.7/smtplib.py”, line 256, in init
(code, msg) = self.connect(host, port)
File “/usr/lib64/python2.7/smtplib.py”, line 317, in connect
(code, msg) = self.getreply()
File “/usr/lib64/python2.7/smtplib.py”, line 368, in getreply
raise SMTPServerDisconnected(“Connection unexpectedly closed”)
SMTPServerDisconnected: Connection unexpectedly closed

Traceback (innermost last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/app.py”, line 51, in application
response = frappe.handler.handle()
File “/home/frappe/frappe-bench/apps/frappe/frappe/handler.py”, line 66, in handle
execute_cmd(cmd)
File “/home/frappe/frappe-bench/apps/frappe/frappe/handler.py”, line 89, in execute_cmd
ret = frappe.call(method, **frappe.form_dict)
File “/home/frappe/frappe-bench/apps/frappe/frappe/init.py”, line 532, in call
return fn(*args, **newargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/widgets/form/save.py”, line 18, in savedocs
doc.save()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 183, in save
self.run_before_save_methods()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 437, in run_before_save_methods
self.run_method(“validate”)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 412, in run_method
return Document.hook(fn)(self, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 496, in composer
return composed(self, method, *args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 479, in runner
add_to_return_value(self, fn(self, *args, **kwargs))
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/document.py”, line 406, in
fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/core/doctype/outgoing_email_settings/outgoing_email_settings.py”, line 29, in validate
sess = smtpserver.sess
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/email_lib/smtp.py”, line 85, in sess
cint(self.port) or None)
File “/usr/lib64/python2.7/smtplib.py”, line 256, in init
(code, msg) = self.connect(host, port)
File “/usr/lib64/python2.7/smtplib.py”, line 317, in connect
(code, msg) = self.getreply()
File “/usr/lib64/python2.7/smtplib.py”, line 368, in getreply
raise SMTPServerDisconnected(“Connection unexpectedly closed”)
SMTPServerDisconnected: Connection unexpectedly closed

13

I suggest you try Mandrill, https://mandrill.com/

It has 12K free sends per month.