Payment Entry - Allocated Amount Error

hello, i have an issue in the payment entry “write off” section
when i choose the allocated USD amount, it converts the allocated amount EUR with a different amount, and so i cant save it since the difference should be = 0
check the picture below

even if all was entered correctly (exchange rate…)
how can i solve this?

Dear Perla,

How much is the Received amount in USD? Is that value correct?


@rushikesherp , yes its 13,941.78$, so ist correct