Pdf(desk->issue) not showing as print to pdf from customer support portal

ene_sorin · February 22, 2021, 11:40am

Is there a way to make pdf to show correctly?

image with pdf click from desk issue

the pdf that must normally look like

ene_sorin · February 23, 2021, 10:45am

Fixed by:
edit pdf.py /home/frappe/frappe-bench/apps/frappe/frappe/utils → for page view pdf size in options.update() of def prepare_options
“page-height” : “29.7cm”,
“page-width” : “21.0cm”,
and margins

Eli · February 23, 2021, 2:11pm

@ene_sorin- I’m glad you resolved the issue and shared the solution.

Is your printout using a custom jinja code? If so - may you kindly share ?

ene_sorin · February 24, 2021, 7:57am

Yes, it’s custom jinja, but if you need help, I/we are glad to act as a community and provide assistance.
Let me know your skype or WhatsApp so we can discuss and help if possible.

Eli · March 3, 2021, 9:03am

Here is link to a blog post that has the detailed jinja code I was looking for: ERPNext Sales invoice custom Print Format – Trent's blog