When ever a Issue is created i want to receive a pop up notification . If i am in another doctype when the customer creates an issue through portal I want to receive a pop-up notification .
Maybe possible but you have to develop/customize the notification, or set the popup notification how the notification comes on the notification (bell).
1 Like
I am receiving a system notification when a client creates an issue but I cant understand how to grab that notification bell icon so that when it receives something I can create a pop up against that .
you can use the HELP-DESK it will give you pop-up notification + email alert too.
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@NCP
i am able to get a alert but the system notification is only seen when i am refreshing the page.
thats why its not triggering the alert. I am doing this on my local machine. the system notificaion should come in realtime whenever a issue is created right? it only shows up after i have refreshed
// my_custom_app/public/js/custom_notifications.js
frappe.provide("frappe.search");
frappe.provide("frappe.ui");
(function() {
// Ensure the original class is loaded
frappe.ui.Notifications = class CustomNotifications extends frappe.ui.Notifications {
constructor() {
super();
this.setup_custom_events();
}
setup_custom_events() {
frappe.realtime.on("notification", () => {
this.on_new_notification();
});
this.dropdown.on("show.bs.dropdown", () => {
this.on_dropdown_show();
});
this.dropdown.on("hide.bs.dropdown", () => {
this.on_dropdown_hide();
});
}
on_new_notification() {
console.log("New notification received!");
frappe.show_alert("received?")
// Custom logic for new notifications
// For example, you can call update_dropdown() method or show a message
this.update_dropdown();
}
on_dropdown_show() {
console.log("Dropdown is shownssssssssssssssss");
frappe.show_alert("down?")
// Custom logic when dropdown is shown
}
on_dropdown_hide() {
console.log("Dropdown is hidden");
// Custom logic when dropdown is hidden
}
}
})();
Your welcome
i tried and it’s far better then that , do and let me know 
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@rik_sanchez you can use real time publish , if you are logged in you will get a pop up notification . write this code when a client creates an issue :
frappe.publish_realtime(event='msgprint',message="Bob just created an issue...",user="Administrator")
2 Likes
i wanted something like this. but the problem is i wanted some specific role to receive this notification that’s why i wanted to trigger the event when a user receives the notification . But the system notification bell only shows the notification sent after i refresh the web page
@rik_sanchez you can achieve this using server script . just get the list of users with specific role then send this realtime notification.
1 Like