POS problem - Re-index search?

ERPNext
1

We have some products not showing up on POS. As far as I can tell there is not difference in the settings between the products that show, and the ones that do not

And yes there is stock

You can see here:

This code is not being found in the search:

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If I use the old code it finds the product but you can see the product DOES have the new code

Pasted image1084×420 41.6 KB

It may be to do with re-naming, but not sure. As some that have been re-named do appear in the POS. Which is why I am wondering about forcing a re-index? Is thatpossible? Or could there be a setting somewhere I am missing

2

Hi @Ron_Taylor

Did you refresh the POS page after renaming of the item code?
All the items , customers loads in the cache once when you reload the POS page, after you need to manually sync the master data(check menu list).

3

yes I reloaded many times.

But I think I have found the problem. Many of our item names / codes have ‘*’ in them. It is part of the naming convention

For a example

UBOLT/GALV/M105085*35

I think the *'s are causing problems. The ones that work do not have a * in the code :frowning:

Strangely this is only an issue on POS it works OK elsewhere. But my workaround is to work on barcode numbers instead - i think that will work and I am about to test it

4

OK so not the ‘*’

What is going wrong

Product shows barcode

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POS says the product does not exist

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HEEELLLLLPPPP

We are supposed to be going live on Monday, my very little hair is now falling out :frowning:

5

Hi @Ron_Taylor,

Thanks for reporting an issue, we have fixed the issue and soon we’ll release the fix

6

phew, i thought i was going mad!

I donlt want to ‘push’ it, but any chance this update will be pushed to erpnext.com cloud users in the next day or so?

7

Hi @Ron_Taylor,

Yes we are releasing the fixes today on the cloud

Thanks

1 Like
8

Looks like this did not happen? We are still on 7.1.19

I will have to postpone our implementation. :frowning:

9

Hi @Ron_Taylor,

Sorry, due to some technical issues we were not able to release the fixes on the Saturday which we will release today

1 Like
10

All done

Thanks!