Print Preview using custom Print Format throwing error

ERPNext
,
1

I have custom print format for Payment Request, when i select it and click Print button it will show an error:

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image1344×794 37.3 KB

I also tried alternative way by replicating “Standard” print format and straightaway click Print button using the new print format. It is also showing an error.

Anybody can help to solve my issue?

2

Is the default standard print working properly?
If not, it could be an installation issue of wkhtmltopdf.

If the error only occurs for that particular custom print, then it might be an issue with the jinja code written on that custom print format.

3

The standard print working properly.
But once I create New Print Format without do any further changes (Clicking “Try the new Print Format Builder” → Action = Create New), it also throwing error.

How to check the jinja code?

Here what my print format looks like

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image1200×815 41.6 KB

4

Do this

bench --site <YOUR_SITE_NAME> migrate

bench --site <YOUR_SITE_NAME> build

please share the version details

5

Click on the edit format and remove all the fields one by one to see if any field data is causing the issue.

But if the standard print format is causing the issue, then could you please create a new print format with the “is custom” check box checked, and in the html box type the following

<h1>{{doc.name}}</h1>

Save it and go to the document for which you created this print format for and try printing it. If the same error shows up, then it’s probably a wkhtmltopdf installation issue.

6

Hi @Antony_Praveenkumar ,
Here my version details:

ERPNext: v14.40.0 (version-14)

Frappe Framework: v14.50.0 (version-14)

Frappe HR: v14.11.0 (version-14)

7

Hi @Void_Moon , seems if “is custom” is checked and I type {{doc.name}} in the html box everything is working well.
There is no error.

What your insight then with this case?

8

I tried to remove all the fields one by one until i left Header only like below:

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image1192×606 37.4 KB

The error still persist

9

Then it seems like a problem with the installation of frappe itself… Is this a frappe cloud server or your own local instance?

10

My own local instance.
do you know which part seems become the problem?

11

it’s been months and now I think i know the cause of this error.

So ERP has 2 Print Format doctype.
old one and new one.

image

if I use “Open Print Format Builder” (old one), everything works very well.
But if I use “New Print Format”, i will face the error when clicking “Print” button.

So, now I just use the old print format.