We setting up mail setting for support account and it’s working (email pop out from mail ).
but new support tickets are not generated .
As per other discus suggestion i unchecked the “apply_user_permissions” from all roles in Communication.
but it still not working .
any suggestion please…
Could be some scheduler related problem. Can you check Setup > System > Scheduler Log if there are any error logs there?
There is no new error log in Scheduler .
finally now it’s working.
i don’t know what the problem was but now resolved after many tries .
mail getting and sending working good.