Problem Email configuration in support

Hi guys,
We setting up mail setting for support account and it’s working (email pop out from mail ).
but new support tickets are not generated .

As per other discus suggestion i unchecked the “apply_user_permissions” from all roles in Communication.

but it still not working .
any suggestion please…



Could be some scheduler related problem. Can you check Setup > System > Scheduler Log if there are any error logs there?


There is no new error log in Scheduler .

finally now it’s working.
i don’t know what the problem was but now resolved after many tries .
mail getting and sending working good.

Thank you