I have installed and configured the Raven app on ERPNext v16 and am trying to enable push notifications using Raven Cloud.
Configuration Done
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Created an account on Raven Cloud.
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Generated the API Key and Secret Key from Raven Cloud.
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Added the API Key and Secret Key in Raven App > Push Notification Settings.
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Installed the Raven mobile application.
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Push token is being generated successfully and is visible in the system.
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Messages sent through Raven are delivered successfully in both Desk and Mobile chat.
Issue
Push notifications are not being received on either:
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ERPNext Desk
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Raven Mobile App
Although chat messages are delivered correctly, no notification banner, alert, or push notification is triggered.
Environment
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ERPNext Version: v16
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Raven Mobile App Version: 1.1.4
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Hosting :Self Hosted
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Notification Provider: Raven Cloud
Additional Information
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Push token is available for users.
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Mobile notification permissions are enabled.
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No Notification Log is being created when messages are sent.
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Messages are successfully delivered inside the chat window, but push notifications are not received.
Expected Behavior
When a user receives a new Raven message, a push notification should be generated and delivered to the user’s desktop browser and mobile device.
Request
Please help identify if there are any additional configuration steps required for Raven Cloud push notifications in ERPNext v16, or if this is a known issue. Any guidance on debugging the push notification flow would be appreciated.
