When I raise a support ticket from the Customer Portal and then access the Helpdesk Ticket list, I attempt to respond to the ticket. However, my response does not appear or reflect in the Customer Portal. This creates confusion as there is no visible confirmation for the customer that their query has been addressed. Despite submitting the response, the lack of visibility on the portal makes it seem like the ticket remains unresolved from the customer’s perspective. Could you please look into this and ensure that responses are properly synced and displayed on the Customer Portal?
Can Anyone guide me how can I configure it?