I sent a mail to a lead by using a manager role user. and the mail is sucesssfully recieved by the lead. when they sent a reply mail to the manager, i can get the reply mail inside the ERPNext. but i got the reply mail in gmail application.
Im enabled the “enable Incomming” option and folder type: INBOX is appended to Event. but i didn’t get the reply mail from the lead. inside lead>activities> event or task or communication anywhere.
Why is this problem occured and how can i solve this?
May need more deep debugging as there might be many ereason, assuming whatever you reported is correct (so make doublt sure that things are as per your mail).
In the Email Domain setup, ensure that emails are correctly routed to the inbox of the appropriate email account.
If you are using multiple email accounts in ERPNext, verify that the manager’s email is configured to handle replies correctly.
If the same email account is configured multiple times in different places (e.g., for multiple users), then it may not correctly link the incoming emails.
Verify that the email account is only configured once for the intended user (manager role).
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Hii,
Did you find the solution for it??
Thanks