Hi All,
We are using the Issue component of ERPNext for managing support tickets. Emails come into the system as expected - we are using a support@“domain.com” email address for inbound.
When we respond to an Issue, the email goes out through our support@ account which has the following enabled:
Enable Outgoing
Use TLS
Default Outgoing
Always use this email address as sender address
Always use this name as sender name
Send unsubscribe message in email
Track email status
However when we reply to an issue, whilst the email address of the email sent is the support@ email address, the reply-to address is that of the user who sent the email, meaning that when someone responds to that email, instead of coming back into the system and being tracked with the Issue, it goes to the users normal email inbox and is effectively lost to ERPNext.
Is there some way to fix this behavior?
Cheers,
Ben