Reset Password is not working

ERPNext
,
1

After clicking on forgot password I got reset link to my registered email. Even after giving new password and confirm password value , Confirm button is not allowing to confirm. It is blocking. I have given password as per Hints mentioned. Still it is not allowing to click on Confirm button.

Any help is highly appreciated.

Screenshot from 2024-05-31 13-21-59
Screenshot from 2024-05-31 13-21-59707×730 23.9 KB

2

Hi,

Please check in browser console for any Java Script errors. Alternatively, you may try with different browser.

Thanks,

Divyesh Mangroliya

3

Thank you for the quick reply. What I observed is we need to have 3 inputs

  1. old password
    2.New password
    3.Confirm Password.

after clicking link, old password input box is displayed for fraction of second and disappears . Only new and confirm password inbox are visible. Is this a bug?

4

Hi,

For Reset Password Link, you don’t need your old password.

Thanks,

Divyesh M.

5

I have below versions installed where there is some glitch in UI for forgot password.
erpnext 14.1.2
frappe 14.48.1

with latest versions forgot password is working fine. Thanks,