Resolution Details Not Updating Automatically on Status Change to "Resolved"

[yuga286]

I’m working with the standard Issue DocType in ERPNext.

When I update the status of an Issue to “Resolved”, I expect the Resolution Details section (like Resolution Date, Resolution Time, etc.) to automatically update — but this is not happening.

All the required fields already exist in the system, and I’m using the default ERPNext setup — no custom scripts for this behavior yet.

[ahsantareen]

Hi

You have to define status for resolved tickets under service level agreement.

Please check if the SLA is controlling the status for resolved tickets as below;

[yuga286]

Thank You