When agent changes the status to resolved system throws error. Here is inspect source for same.
Many thanks for help.
Ravi
{
“exception”: “frappe.exceptions.ValidationError: SLA Status cannot be “Fulfilled”. It should be one of “”, “First Response Due”, “Resolution Due”, “Not Meet”, “Meet”, “Paused””,
“exc_type”: “ValidationError”,
“exc”: “[“Traceback (most recent call last):\n File \“apps/frappe/frappe/app.py\”, line 120, in application\n response = frappe.api.handle(request)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/api/init.py\”, line 52, in handle\n data = endpoint(**arguments)\n ^^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/api/v1.py\”, line 40, in handle_rpc_call\n return frappe.handler.handle()\n ^^^^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/handler.py\”, line 53, in handle\n data = execute_cmd(cmd)\n ^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/handler.py\”, line 86, in execute_cmd\n return frappe.call(method, **frappe.form_dict)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/init.py\”, line 1754, in call\n return fn(*args, **newargs)\n ^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/utils/typing_validations.py\”, line 32, in wrapper\n return func(*args, **kwargs)\n ^^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/client.py\”, line 205, in set_value\n doc.save()\n File \“apps/frappe/frappe/model/document.py\”, line 378, in save\n return self._save(*args, **kwargs)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \“apps/frappe/frappe/model/document.py\”, line 417, in _save\n self._validate()\n File \“apps/frappe/frappe/model/document.py\”, line 624, in _validate\n self._validate_selects()\n File \“apps/frappe/frappe/model/base_document.py\”, line 913, in _validate_selects\n frappe.throw(\n File \“apps/frappe/frappe/init.py\”, line 609, in throw\n msgprint(\n File \“apps/frappe/frappe/init.py\”, line 574, in msgprint\n _raise_exception()\n File \“apps/frappe/frappe/init.py\”, line 525, in _raise_exception\n raise exc\nfrappe.exceptions.ValidationError: SLA Status cannot be \“Fulfilled\”. It should be one of \”\“, \“First Response Due\”, \“Resolution Due\”, \“Not Meet\”, \“Meet\”, \“Paused\”\n”]”,
“_server_messages”: “[“{\“message\”: \” SLA Status cannot be \\\“Fulfilled\\\”. It should be one of \\\“\\\”, \\\“First Response Due\\\”, \\\“Resolution Due\\\”, \\\“Not Meet\\\”, \\\“Meet\\\”, \\\“Paused\\\”\“, \“title\”: \“Message\”, \“indicator\”: \“red\”, \“raise_exception\”: 1, \”__frappe_exc_id\“: \“b9e2ee75d36ffd9241ebe2105ba07d93a1eecc7bd593af44df691c8b\”}”]”
}