Maybe an overall statistics page could help as a metric to work against (if it doesn’t exist yet).
It might also be useful to tag queries for the Fr/App/é versions involved in the original post.
I guess that the support and/or helpdesk apps allow such a thing. Is this forum linked to the insights these apps provide, and do they feed back into the queries in this forum?
That might be required to increase the usefulness of the forum as a user-driven pre-helpdesk space.
If the apps had a discuss forum link which automatically provides the app versions data to the forum posts, that also could help (e.g. voluntary tighter integration of discuss, which appears kind of standalone to the public, with the user base).