Sales Invoice Outstanding amount still is not zero after adjustment through Journal Entry

Hi, I have an issue with sales invoice outstanding amount. I make adjustment by credit amount of receivable account as per sales invoice and link the sales invoice number in that Journal. But The outstanding amount still show in full in the Sales Invoice.

No one has issue like me?


If Sales Invoice is linked in account receivable row, it should work.

Is Advance: Yes is selected?

Hi @ahmed.sharaf,
Account receivable is the same between Journal Entry and Sales Invoice. In Journal Entry, “Is Advance” is “Yes” and link to the invoice number correctly. However, there is still outstanding amount in sales invoice, hence invoice is unpaid. It seems that the system does not trigger payment through Journal Entry to offset with the sales invoice.