Sales Order attach without header

ERPNext
1

Hi to all,
When I try to print the Sales Order, or I generate the PDF the sales order is created correctly with header and logo, while if i try to send email with the sales order it arrive without header logo as you can see in the images

Email version:

no-header.PNG763×543 25.3 KB

Print Preview and pdf exrtaction:

header.PNG748×580 22.6 KB

1 Like
2

They seem like completely different Print Formats. Are you selecting the correct one while emailing?

3

STANDARD version is selected as you can see on the screenshot, that is the same version shown in the preview.

4

You need to put host name in site config

5

Thanks, can you exactly tell where i have to modify this configuration?

6

go to /frappe-bench/sites/yoursite/site_config.json

and add following

“host_name”: “http://ip”,

ip= your ip or website address

1 Like
7

Thanksss It Works!!! :smiley:

8

I`v the same problem and i checked the host_name value and its exist

what can i do ??

9

Try
bench set-url-root sitename http://example.com

10

same error :frowning:

11

i found that error in log

Error Report

Python 2.7.6: /home/frappe/frappe-bench/env/bin/python (prefix: /home/frappe/frappe-bench/env)

Timestamp:
2017-11-13 16:17:41.115826
Relapsed
33
Exception

args (u’wkhtmltopdf reported an error:\nExit with code 1 due to network error: ConnectionRefusedError\n’,)
errno None
filename None
message wkhtmltopdf reported an error: Exit with code 1 due to network error: ConnectionRefusedError
strerror None
Locals

args [u’/usr/local/bin/wkhtmltopdf’, u’–page-size’, ‘A4’, u’–header-html’, ‘/tmp/frappe-pdf-8d29f646cfc22d443d292c227d62b4c097e94340169166013f0532f4.html’, u’–footer-html’, ‘/tmp/frappe-pdf-ed4a177684e760776140157afcf4c1aaf544b42fc569a13526c3a9c9.html’, u’–encoding’, ‘UTF-8’, u’–margin-right’, ‘15mm’, u’–quiet’, u’–cookie’, u’sid’, u’2fea10badf4525555b35747f4da85879a89c4334e9550f559db4c0c8’, u’–background’, u’–margin-left’, ‘15mm’, u’–images’, u’–print-media-type’, …]
exit_code 1
input ‘\n\n \n \n \n \n’
path u’/tmp/frappe-pdf-2774fcdbdc7b7594e76ec15d6bdd9805bb11259945d3e7f0efef55a6.pdf’
result
self
stderr ‘Exit with code 1 due to network error: ConnectionRefusedError\n’
stdout ‘’
Traceback

/home/frappe/frappe-bench/apps/frappe/frappe/app.py: 62

60 if frappe.local.form_dict.data is None:
61 frappe.local.form_dict.data = request.get_data()
62 response = frappe.api.handle()
63
64 elif frappe.request.path.startswith(‘/backups’):
Locals
/home/frappe/frappe-bench/apps/frappe/frappe/api.py: 53

51 if call==“method”:
52 frappe.local.form_dict.cmd = doctype
53 return frappe.handler.handle()
54
55 elif call==“resource”:
Locals
/home/frappe/frappe-bench/apps/frappe/frappe/handler.py: 22

20
21 if cmd!=‘login’:
22 data = execute_cmd(cmd)
23
24 if data:
Locals
/home/frappe/frappe-bench/apps/frappe/frappe/handler.py: 53

51 is_whitelisted(method)
52
53 return frappe.call(method, **frappe.form_dict)
54
55
Locals
/home/frappe/frappe-bench/apps/frappe/frappe/init.py: 935

933 del newargs[“flags”]
934
935 return fn(*args, **newargs)
936
937 def make_property_setter(args, ignore_validate=False, validate_fields_for_doctype=True):
Locals
/home/frappe/frappe-bench/apps/frappe/frappe/utils/print_format.py: 48

46 html = frappe.get_print(doctype, name, format, doc=doc)
47 frappe.local.response.filename = “{name}.pdf”.format(name=name.replace(" “, “-”).replace(”/", “-”))
48 frappe.local.response.filecontent = get_pdf(html)
49 frappe.local.response.type = “download”
50
Locals
/home/frappe/frappe-bench/apps/frappe/frappe/utils/pdf.py: 17

15
16 try:
17 pdfkit.from_string(html, fname, options=options or {})
18 if output:
19 append_pdf(PdfFileReader(file(fname,“rb”)),output)
Locals
/home/frappe/frappe-bench/env/src/pdfkit/pdfkit/api.py: 68

66 configuration=configuration)
67
68 return r.to_pdf(output_path)
69
70
Locals
/home/frappe/frappe-bench/env/src/pdfkit/pdfkit/pdfkit.py: 140

138
139 if ‘Error’ in stderr.decode(‘utf-8’):
140 raise IOError(‘wkhtmltopdf reported an error:\n’ + stderr.decode(‘utf-8’))
141
142 if exit_code != 0: