Sales Order Status Updates to "To Deliver" After Sales Return

ERPNext
1

Hello ERPNext Community,

When a Sales Order is created then delivered and invoiced to the customer, the status of the Sales Order will be updated to Completed.

In the event the customer ended up returning some of the items because they didn’t need them. We will create a sales return against the Delivery Note while issuing the Credit Note as well.
Once the Delivery Note is submitted the Sales Order status will be updated once again to To Deliver. This is annoying because the sale has already been completed, and it leaves a lot of Sales Orders left open as To Deliver.

I know this can be solved by closing the Sales Order manually, but this restricts us from creating any future Sales Returns against that Delivery Note (unless we manually open, then close the Sales Order again).

I was thinking that in cases of Sales Return the Sales Order could be updated to “Partially Returned”, or “Returned”.

I’m curious if anyone else is inconvenienced by this?

2

2 years have passed, but I guess the issue is still relevant. The quick fix that we are using is to create a return Delivery Note as you did, but without checking “Issue Credit Note”. Instead, after submitting the return Delivery Note, choose “Create” → “Credit Note”. Thanks to this, you will have access to select options by yourself and enable “Update Billed Amount in Sales Order”. After submitting the return Sales Invoice (credit note), a new button will appear at the top of the Sales Order “Update stock” that will enable you to manually remove returned items from the Sales Order, hence the status will be “Completed” as expected.

Maybe somebody have found a better solution? Probably the best one would be to have statuses like “Returned” and “Partially Returned” for Sales Orders, but I guess that it would require quite a lot of custom development due to complexity behind the Sales Order DocType.