Salutation doctype issue

1

After upgrade of v8 to v9 getting this error when trying to open the employee list

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I have a good list of salutations

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image421×566 10.2 KB

2

Did you try “bench migrate” ?

3

Yes, this is on a brand new upgrade. I just tried again and get same error.

4

@James_Robertson,

On which doctype you were getting the error? The issue seems to be with Property Setter.
Please check the Customize Form and check if salutation field options is Salutation or not.

5

hi all
Thanks you every for your queries and solutions.

6

I think that is the problem, this is what the field looks like in customize form

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The upgrade did not clear the option values from the old select value to work as a link.

I try to change the value to Salutation for the link, but get this error

image

7

Any other thoughts here? I have confirmed that Salutation is a valid DocType (or at least I think it is), but for some reason I can’t update the form to allow me to change the options to the DocType.

8

Do you have access to the database? If so, try changing it there.

9

Hi ,

We are experiencing exactly the same issue in an ERPNext cloud account! This needs urgent fixing as the Employee list has been inaccessible for about a week now

Thanks

10

Can you try cut options from options field after that change type to select and re paste options.

11

Hi @SOLOSOFT

Thanks for your suggestion but that doesn’t work. Any changes to the options results in the same error reported by @James_Robertson above

Kind regards,

12

Since there is a script preventing the changes on the “Customize Form” doctype, would it not be possible to write a custom script to update what you needed?

Haven’t tried it myself. I think conceptually, it should work.

Good Luck.

13

@James_Robertson We had this issue as well, where Employee doctype had Mr/Mrs etc as options for Salutation field.
We deleted the row from ‘tabProperty Setter’ table, after that bench update was successful.

P.S. I think upto V7, Salutation was a select field, so if database has old data, this error occurs.

Regards,
Sunny.

14

@schilgod - Thanks for the tip! I knew the issue would be in the database somewhere, but wasn’t sure where to look. I was looking in tabDocType and tabDocField last night.

For those following along, this is what I did to resolve

bench backup
bench mysql
DELETE FROM `tabProperty Setter` WHERE name='Employee-salutation-options';
exit
bench migrate

Now I can get to the employee list and when I look at the customize form area the option is set correctly.

This is a workaround of course and does not solve the underlying issue with bench update where we have a scenario where an existing field is changed from a option field to a link field with a new child doctype. I opened a git for this.

https://github.com/frappe/erpnext/issues/11263

2 Likes
15

Great :+1:

16

Em…
I’m on the latest and my Salutation Doctype is not of type ‘Link’

Screenshot from 2017-10-24 14-27-34
Screenshot from 2017-10-24 14-27-341147×557 31.1 KB

17

For the actual Salutation DocType that is right. Where it is used, such as from the Employee DocType it is supposed to be a link.

18

Oh ok. Now if only I could find where the change took place…:thinking: Seems like there should have been a patch to remove the Options but there wasn’t/

19

Yes. That is what I am alluding to in the git issue I opened for this. Maybe add a patch script to look for salutation options in the table like what I nuked to work around the issue. Since they run before the bench migrate at the end, the process work work fine. Just some thoughts.

20

those were the steps i followed to solve the issue… thanks to James_Robertson