Sender name of e-mail to use E-mail Account Name rather than ERP User Name?


I have two e-mail accounts set up in the system – a generic box ( and a more specific e-mail account (

When responding from the generic box, I would like the e-mail reply to read “Generic Box <>”. But instead it reads, “User Name<>”.

It seems no matter the setting, it is using the first and last name of the ERPNext user.

Is there any way to force the actual field from “Email Account Name” that was used in the account setup?

Perhaps you can try renaming of the Email account name.

Hi @mkf, i have the same question. Any solution?

Hi @ArundhatiS, i dont understand where change the name of email ccount?


Hi Federico,

Did you get any solution to show user name in the email ?