When any support ticket is not closed by assigned user in 24 hours, our support ticket escalates to users reporting person , the support tickets escalates to CEO/COO if not closed.
Issue:
In current flow user can read/write only those tickets which are assigned to them.
Is it possible to assign multiple records of any master one user?
Example.
user - doctype - user permission
user 1 - support ticket - ST0001
user 1 - support ticket - ST0002
user 1 - support ticket - ST0003
I tried above scnrio in user permission manager but it not working?