Site Not Loading After Setup - "This site can't be reached" Erro

Frappe Framework
1

i Frappe Community,

I’ve recently set up a library management project using Frappe/ERPNext on Ubuntu Server. While the bench server starts successfully, I’m unable to access the Frappe site from my browser. I’m getting a “This site can’t be reached” error.

Environment Details:

  • OS: Ubuntu Server (version: 24.4)
  • Frappe/ERPNext version: 15
  • Using Putty as terminal and FileZilla for file transfers
  • Browser: chrome

Steps I’ve taken:

  1. Completed full setup of the library management project
  2. Started the bench server (bench start)
  3. Attempted to access the site at [URL I’m trying to access]

Error Message:
“This site can’t be reached”

Things I’ve already checked:

  • [List any troubleshooting steps you’ve already taken]

My questions:

  1. What could be causing this connectivity issue?

Any help or guidance would be greatly appreciated!

Thank you,

2

Hi,

Is this a virtual machine in a hosted environment or bare metal?

What is the url that you are trying ?

What does bench setup nginx return?

3

Try the ip address then use the web port where its writen on you site common_site_configuration. if its still the same try the reboot system again.

4

Hello,

First, you will have to add your site to the hosts file of the system by executing:
bench --site <site-name> add-to-hosts
Then set the site as an active site in Frappe Bench as follows:
bench use <site-name>
Now, run the command:
bench start
If it is still not reachable, check that the port you use is not taken by another Bench instance or site.

Furthermore, if bench start runs without any error then you can open the site directly from the terminal.