SMS: Need multiple configurations

1

What seems to be missing from the SMS functionality is that only one gateway can be configured.

So, from what I can see, SMS is going to originate from the same number that’s configured.

This is problematic if, for example, an organization has multiple sales reps, and the SMS messages need to originate from a specific number for each sales rep.

The same way we expect employees to send emails from different email addresses, people expect to recieve SMS messages from sales reps they have relationships with…

Has anybody found a workaround for this? Is it possible to use Webhooks to catch the SMS call on the way out and input a new set of parameters to be sent the SMS provider?

3

I totally get how important it is for each sales rep to send messages from their own numbers, especially for building relationships. When I was working on a project that required personalized communications, we had a similar issue. We ended up using a non VoIP number for each rep to maintain that personal touch.As for workarounds, using Webhooks could definitely be a smart move. You might be able to intercept the SMS requests and modify the parameters before they hit the gateway. Some developers in our community have successfully implemented custom scripts for this, allowing them to specify different sender IDs.