Traceback (innermost last): File “/var/www/erpnext/lib/webnotes/utils/email_lib/receive.py”, line 174, in get_messages self.process_message(incoming_mail) File “app/support/doctype/support_ticket/init.py”, line 84, in process_message from support.doctype.communication.communication import make ImportError: No module named communication.communication
On Tuesday, 25 December 2012 14:32:08 UTC+5:30, Gowrav wrote:
Now when trying to change email settings constantly getting this message regardless I whatever I do … refesh or logout and relogin
“
This document was updated before your change. Please refresh before saving.
” also cleard cache etc all On Monday, 24 December 2012 22:36:18 UTC+5:30, Gowrav wrote:
Then it looks like GMAIL related issue only
I am using my gmail account for all my testings… not my domain email account … I’ll report by checking from that account also …
On Monday, 24 December 2012 22:25:01 UTC+5:30, Anand Doshi wrote:
Just tested it to make sure.
I’ve attached a screenshot indicating that it’s working.
Have you looked at the thread after refreshing?
I suggest that you first clear the scheduler log table and then use this query to look at the scheduler log error:
[deletion]
delete from __SchedulerLog
try to send a few mails back and forth from the support system.
select * from __SchedulerLog where method='get_support_mails' order by timestamp desc limit 1\G;
Hope this helps.
-Anand.
On Mon, Dec 24, 2012 at 10:08 PM, Rushabh Mehta <rm...@gmail.com> wrote:
Gowrav,
Our own support system is based on this and we also use Google Apps - so we know it works. Its really difficult to say anything unless we see an error or trace.
On 24-Dec-2012, at 4:36 PM, Gowrav Vishwakarma <go...@gmail.com> wrote:
Yap, I am checking the same ticket as on reply it should add message to existing ticket (As you are saying) but any reply to our added message (whose email is sent to customer) is not being fetched.
Infact it should add a new message in the same ticket message chain as you are saying but only this portion is not happening ...
On Mon, Dec 24, 2012 at 2:52 PM, Rushabh Mehta <rm…@gmail.com> wrote:
Are you checking the same ticket? A new ticket is not created for a reply. Also check the tabCommuncation table if it was added there.
Also, if you go to email settings and save the email settings, it first tests those settings and only if found correct, allows to save them. This should give you some idea about why they may not be working. Also, as mentioned, cron entry should be there for auto-pull of support ticket.
Thanks,
Anand.
On Mon, Dec 24, 2012 at 11:41 AM, Gowrav <go…@gmail.com> wrote:
By the way, I am having problem with my SMTP and pop3 settings with other accounts.. all values okey and working well at other systems.
On Monday, 24 December 2012 11:40:44 UTC+5:30, Gowrav wrote:
Hi there,
Support system looks great, What I am facing is a reply problem
1) I have setup and account on gamil… working (in/out both) very well
2) A user sends an email a ticket is created. 2) We reply to this ticket by Add Message: done, email send
Now user again REPLY from the email (As in practically all do) no reply is fetched from email account, even no new ticket is created. Ticket remains in Waiting for Customer mode
I think Ticket number in any specific format should be in subject to trace the conversation …
And its a really urgent requirement as we are planning to implement this system at our all clients stations. And they all need this system very well. Currently we are using Hesk for all of them.
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On Tuesday, 25 December 2012 20:35:59 UTC+5:30, Gowrav wrote:
I don’t know how your system is working
but I truncated schedulerLog and ran scheduler
got this single row in table
Traceback (innermost last): File “/var/www/erpnext/lib/webnotes/utils/email_lib/receive.py”, line 174, in get_messages self.process_message(incomingmail) File "app/support/doctype/supportticket/init.py", line 84, in process_message from support.doctype.communication.communication import make ImportError: No module named communication.communication
On Tuesday, 25 December 2012 14:32:08 UTC+5:30, Gowrav wrote:
Now when trying to change email settings constantly getting this message regardless I whatever I do … refesh or logout and relogin
“
This document was updated before your change. Please refresh before saving.
” also cleard cache etc all On Monday, 24 December 2012 22:36:18 UTC+5:30, Gowrav wrote:
Then it looks like GMAIL related issue only
I am using my gmail account for all my testings… not my domain email account … I’ll report by checking from that account also …
On Monday, 24 December 2012 22:25:01 UTC+5:30, Anand Doshi wrote:
Just tested it to make sure.
I’ve attached a screenshot indicating that it’s working.
Have you looked at the thread after refreshing?
I suggest that you first clear the scheduler log table and then use this query to look at the scheduler log error:
[deletion]
delete from __SchedulerLog
try to send a few mails back and forth from the support system.
select * from __SchedulerLog where method='get_support_mails' order by timestamp desc limit 1\G;
Hope this helps.
-Anand.
On Mon, Dec 24, 2012 at 10:08 PM, Rushabh Mehta <rm...@gmail.com> wrote:
Gowrav,
Our own support system is based on this and we also use Google Apps - so we know it works. Its really difficult to say anything unless we see an error or trace.
On 24-Dec-2012, at 4:36 PM, Gowrav Vishwakarma <go...@gmail.com> wrote:
Yap, I am checking the same ticket as on reply it should add message to existing ticket (As you are saying) but any reply to our added message (whose email is sent to customer) is not being fetched.
Infact it should add a new message in the same ticket message chain as you are saying but only this portion is not happening ...
On Mon, Dec 24, 2012 at 2:52 PM, Rushabh Mehta <rm…@gmail.com> wrote:
Are you checking the same ticket? A new ticket is not created for a reply. Also check the tabCommuncation table if it was added there.
Also, if you go to email settings and save the email settings, it first tests those settings and only if found correct, allows to save them. This should give you some idea about why they may not be working. Also, as mentioned, cron entry should be there for auto-pull of support ticket.
Thanks,
Anand.
On Mon, Dec 24, 2012 at 11:41 AM, Gowrav <go…@gmail.com> wrote:
By the way, I am having problem with my SMTP and pop3 settings with other accounts.. all values okey and working well at other systems.
On Monday, 24 December 2012 11:40:44 UTC+5:30, Gowrav wrote:
Hi there,
Support system looks great, What I am facing is a reply problem
1) I have setup and account on gamil… working (in/out both) very well
2) A user sends an email a ticket is created. 2) We reply to this ticket by Add Message: done, email send
Now user again REPLY from the email (As in practically all do) no reply is fetched from email account, even no new ticket is created. Ticket remains in Waiting for Customer mode
I think Ticket number in any specific format should be in subject to trace the conversation …
And its a really urgent requirement as we are planning to implement this system at our all clients stations. And they all need this system very well. Currently we are using Hesk for all of them.
–
You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.
-------------------------------------------------------------------- Never Never Never Never Never Never Never Never Never Never Never Never Never Never Never GIVE UP
–
You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.
-------------------------------------------------------------------- Never Never Never Never Never Never Never Never Never Never Never Never Never Never Never GIVE UP
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You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.
Our server had .pyc files in that folder. Git doesn't track those files and hence, didn't delete time. So, it was still working perfectly for us but not for you
I've merged your pull request. Thanks for contributing.
-Anand.
On Tue, Dec 25, 2012 at 9:00 PM, Gowrav <go...@gmail.com> wrote:
PROBLEM SOLVED ..
pull request sent
kindly accept ...
On Tuesday, 25 December 2012 20:35:59 UTC+5:30, Gowrav wrote:
I don't know how your system is working
but I truncated __schedulerLog
and ran scheduler
got this single row in table
Traceback (innermost last): File "/var/www/erpnext/lib/webnotes/utils/email_lib/receive.py", line 174, in get_messages self.process_message(incoming_mail)
File "app/support/doctype/support_ticket/init.py", line 84, in process_message from support.doctype.communication.communication import make ImportError: No module named communication.communication
On Tuesday, 25 December 2012 14:32:08 UTC+5:30, Gowrav wrote:
Now when trying to change email settings constantly getting this message regardless I whatever I do … refesh or logout and relogin
"
This document was updated before your change. Please refresh before saving.
" also cleard cache etc all
On Monday, 24 December 2012 22:36:18 UTC+5:30, Gowrav wrote:
Then it looks like GMAIL related issue only
I am using my gmail account for all my testings… not my domain email account … I'll report by checking from that account also …
On Monday, 24 December 2012 22:25:01 UTC+5:30, Anand Doshi wrote:
Just tested it to make sure.
I've attached a screenshot indicating that it's working.
Have you looked at the thread after refreshing?
I suggest that you first clear the scheduler log table and then use this query to look at the scheduler log error:
[deletion]
delete from __SchedulerLog
try to send a few mails back and forth from the support system.
select * from __SchedulerLog where method='get_support_mails' order by timestamp desc limit 1\G;
Hope this helps.
-Anand.
On Mon, Dec 24, 2012 at 10:08 PM, Rushabh Mehta <rm...@gmail.com> wrote:
Gowrav,
Our own support system is based on this and we also use Google Apps - so we know it works. Its really difficult to say anything unless we see an error or trace.
On 24-Dec-2012, at 4:36 PM, Gowrav Vishwakarma <go...@gmail.com> wrote:
Yap, I am checking the same ticket as on reply it should add message to existing ticket (As you are saying) but any reply to our added message (whose email is sent to customer) is not being fetched.
Infact it should add a new message in the same ticket message chain as you are saying but only this portion is not happening ...
On Mon, Dec 24, 2012 at 2:52 PM, Rushabh Mehta <rm…@gmail.com> wrote:
Are you checking the same ticket? A new ticket is not created for a reply. Also check the tabCommuncation table if it was added there.
Also, if you go to email settings and save the email settings, it first tests those settings and only if found correct, allows to save them. This should give you some idea about why they may not be working. Also, as mentioned, cron entry should be there for auto-pull of support ticket.
Thanks,
Anand.
On Mon, Dec 24, 2012 at 11:41 AM, Gowrav <go…@gmail.com> wrote:
By the way, I am having problem with my SMTP and pop3 settings with other accounts.. all values okey and working well at other systems.
On Monday, 24 December 2012 11:40:44 UTC+5:30, Gowrav wrote:
Hi there,
Support system looks great, What I am facing is a reply problem
1) I have setup and account on gamil… working (in/out both) very well
2) A user sends an email a ticket is created. 2) We reply to this ticket by Add Message: done, email send
Now user again REPLY from the email (As in practically all do) no reply is fetched from email account, even no new ticket is created. Ticket remains in Waiting for Customer mode
I think Ticket number in any specific format should be in subject to trace the conversation …
And its a really urgent requirement as we are planning to implement this system at our all clients stations. And they all need this system very well. Currently we are using Hesk for all of them.
–
You received this message because you are subscribed to the Google Groups "ERPNext Developer Forum" group.
-------------------------------------------------------------------- Never Never Never Never Never Never Never Never Never Never Never Never Never Never Never GIVE UP
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