Just tested it to make sure.
I've attached a screenshot indicating that it's working.
Have you looked at the thread after refreshing?
I suggest that you first clear the scheduler log table and then use this query to look at the scheduler log error:
[deletion]
delete from __SchedulerLog
try to send a few mails back and forth from the support system.
select * from __SchedulerLog where method='get_support_mails' order by timestamp desc limit 1\G;
Hope this helps.
-Anand.
On Mon, Dec 24, 2012 at 10:08 PM, Rushabh Mehta
<rm...@gmail.com> wrote:
Gowrav,
Our own support system is based on this and we also use Google Apps - so we know it works. Its really difficult to say anything unless we see an error or trace.
- RushabhNot opened ...
I think you should yourself give it a try to see the actual problem …
just use gmail for a simple system …
Support is a very important feature for service industries so its a crack here …
Very sorry, i am new to your framework so I myself is not even trying to see the code… currently only understanding the framework basics …
On Monday, 24 December 2012 22:00:47 UTC+5:30, Anand Doshi wrote:
Did you open that email from your email client? POP3 does not pull already read emails.
On Dec 24, 2012 9:48 PM, "Gowrav" <
go...@gmail.com> wrote:
Yap, already checked…
Email is coming there but replied email on emails sent from the email id are not fetching
On Monday, 24 December 2012 19:41:05 UTC+5:30, Anand Doshi wrote:
Hi Gowrav,
Can you check the inbox of the support ticket id? Check if the email is coming there.
Thanks,
Anand.
On Mon, Dec 24, 2012 at 7:40 PM, Gowrav Vishwakarma <go…@gmail.com> wrote:
Yap,its not in there too...
On Mon, Dec 24, 2012 at 5:05 PM, Rushabh Mehta
<rm...@gmail.com> wrote:
Do you see it in table tabCommunication?
Yap, I am checking the same ticket as on reply it should add message to existing ticket (As you are saying) but any reply to our added message (whose email is sent to customer) is not being fetched.
Infact it should add a new message in the same ticket message chain as you are saying but only this portion is not happening ...
On Mon, Dec 24, 2012 at 2:52 PM, Rushabh Mehta
<rm…@gmail.com> wrote:
Are you checking the same ticket? A new ticket is not created for a reply. Also check the tabCommuncation table if it was added there.
But this is not problem as when my cron runs, it fetches mails leaving replied emails. and no error is reported.
On Monday, December 24, 2012 12:22:59 PM UTC+5:30, Gowrav wrote:
GOt this in entry
Traceback (innermost last):
File "app/startup/schedule_handlers.py", line 60, in run_fn
fn()
File "app/support/doctype/support_ticket/__init__.py", line 184, in get_support_mails
SupportMailbox().get_messages()
File "/var/www/erpnext/lib/webnotes/utils/email_lib/receive.py", line 159, in get_messages
self.connect()
File "/var/www/erpnext/lib/webnotes/utils/email_lib/receive.py", line 141, in connect
self.pop = poplib.POP3_SSL(self.settings.host)
File "/usr/lib/python2.7/poplib.py", line 338, in __init__
for res in socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
To be added: Emails are fetched for normal emails, the problem is with replies only.
On Mon, Dec 24, 2012 at 12:15 PM, Rushabh Mehta
<rm...@gmail.com> wrote:
Check the table __SchedulerLog for debugging.
Gmail connection is working fine.. Cron is working fine
IT IS pulling emails also…
but reply to our response is not being fetched…
1) User email for support : email fetched and a new ticked opened
2) We add message : message added to ticket, user email sent successfully
- USER REPLY ON THIS OUR SENT EMAIL, THIS IS NOT FETCHED, WHILE OTHER EMAILS SENT (Not this kind of replies) Are fetched …
On Monday, 24 December 2012 11:56:41 UTC+5:30, Anand Doshi wrote:
Hi Gowrav,
Have you setup cron? There should be an entry in cron to call scheduled events.
Also, if you go to email settings and save the email settings, it first tests those settings and only if found correct, allows to save them. This should give you some idea about why they may not be working. Also, as mentioned, cron entry should be there for auto-pull of support ticket.
Thanks,
Anand.
On Mon, Dec 24, 2012 at 11:41 AM, Gowrav <go…@gmail.com> wrote:
By the way, I am having problem with my SMTP and pop3 settings with other accounts.. all values okey and working well at other systems.
On Monday, 24 December 2012 11:40:44 UTC+5:30, Gowrav wrote:
Hi there,
Support system looks great,
What I am facing is a reply problem
1) I have setup and account on gamil… working (in/out both) very well
2) A user sends an email a ticket is created.
2) We reply to this ticket by Add Message: done, email send
- Now user again REPLY from the email (As in practically all do) no reply is fetched from email account, even no new ticket is created. Ticket remains in Waiting for Customer mode
I think Ticket number in any specific format should be in subject to trace the conversation …
And its a really urgent requirement as we are planning to implement this system at our all clients stations. And they all need this system very well. Currently we are using Hesk for all of them.
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http://www.xavoc.com
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