Support Ticket Auto reply format

hwinkel · February 18, 2014, 6:45pm

HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks

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hwinkel · July 31, 2014, 2:16pm

any news on this issue?

On Tuesday, 18 February 2014 19:45:44 UTC+1, Holger Winkelmann wrote:

HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks

–

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anand · July 31, 2014, 2:22pm

Holger,

Is there a github issue on this? We are going to work on github issues aggressively, especially such small enhancements that users want.

-Anand.

On Thu, Jul 31, 2014 at 7:46 PM, Holger Winkelmann <hw…@gmail.com> wrote:

any news on this issue?

On Tuesday, 18 February 2014 19:45:44 UTC+1, Holger Winkelmann wrote:

HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks

–

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