Ticket Visibility Issue for Assigned Users in Frappe Helpdesk

Frappe Helpdesk
1

Hi Team,

I am using Frappe Helpdesk ,I have created Tickets and I Assigned those tickets to a user,But The user can not view the tickets that is assigned to them ,I have checked user permission doctype but there is no documents ,may I missing any thing ,help me to sort this out

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2

Check Whether the User is Added as the Helpdesk Agent.

3

Thank You @Prasath_Sekar

I can able solve this issue by designating the user as an HD Agent.

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