Tickets/case mgmt like zendesk?

#1

Hi all,

Does erpnext has such feature? I browse the forum and some posts are quite dated on this topic.

Example, someone email to support@domain.com and sales@domain.com will always come into the ticket management. Upon their email, erpnext will auto reply with a ticket #1111 (running number). This will notified my customer services, escalate if necessary and close this case once it is completed.

Is this something already available? or do i have custom built or integrate with zendesk?

Thanks.

#2

@ericmachine88, do you need setup an Incoming Email account in this instance, and put the target doctype as Issue!

#3

so if i set as issue, it will come with tickets numbering, etc?

Is there any way for me to change the value of the tickets?

example,

default is #10000

i want it to be #10100 (starts with this)

or #A1000

Something like that? Thanks.

#4

@ericmachine88, do you can define a SERIES for the Tickets, but dont have a way by default to catalog the tickets according the given email.

2 Likes