Does erpnext has such feature? I browse the forum and some posts are quite dated on this topic.
Example, someone email to firstname.lastname@example.org and email@example.com will always come into the ticket management. Upon their email, erpnext will auto reply with a ticket #1111 (running number). This will notified my customer services, escalate if necessary and close this case once it is completed.
Is this something already available? or do i have custom built or integrate with zendesk?