Here’s the corrected version in bullet points:
- In the Frappe Helpdesk Ticketing portal (Agent portal sidebar), when a ticket is in the Replied state, the timer keeps running.
- Refreshing the page shows the timer still running.
- When returning to the ticket list, the resolution time appears paused.
- If the timer completes, both First Response and Resolution Time will fail.
- When closing the ticket, the Resolution Time shows as fulfilled.
