I am writing to report an issue I encountered while following the guide to install the Docker version of your software. I completed the installation steps, but when I try to log in using the provided credentials (Username: Administrator, Password: admin), I am unable to access the site.
The URL I am using to log in is: http://helpdesk.localhost:8000/helpdesk.
Below are the relevant error logs from the system:
00:33:13 web.1 | 108.21.129.108 - - [23/Dec/2024 00:33:13] "POST /api/method/helpdesk.api.telemetry.get_posthog_settings HTTP/1.1" 403 -
00:33:13 web.1 | 108.21.129.108 - - [23/Dec/2024 00:33:13] "POST /api/method/helpdesk.api.config.get_config HTTP/1.1" 200 -
00:33:13 web.1 | 108.21.129.108 - - [23/Dec/2024 00:33:13] "GET /login?redirect-to=/helpdesk HTTP/1.1" 200 -
00:33:13 web.1 | 108.21.129.108 - - [23/Dec/2024 00:33:13] "GET /website_script.js HTTP/1.1" 200 -
00:33:26 web.1 | 108.21.129.108 - - [23/Dec/2024 00:33:26] "GET /helpdesk HTTP/1.1" 200 -
00:33:26 web.1 | Traceback (most recent call last):
00:33:26 web.1 | File "apps/frappe/frappe/app.py", line 114, in application
00:33:26 web.1 | response = frappe.api.handle(request)
00:33:26 web.1 | ^^^^^^^^^^^^^^^^^^^^^^^^^^
00:33:26 web.1 | File "apps/frappe/frappe/api/__init__.py", line 49, in handle
00:33:26 web.1 | data = endpoint(**arguments)
00:33:26 web.1 | ^^^^^^^^^^^^^^^^^^^^^
00:33:26 web.1 | File "apps/frappe/frappe/api/v1.py", line 36, in handle_rpc_call
00:33:26 web.1 | return frappe.handler.handle()
00:33:26 web.1 | ^^^^^^^^^^^^^^^^^^^^^^^
00:33:26 web.1 | File "apps/frappe/frappe/handler.py", line 50, in handle
00:33:26 web.1 | data = execute_cmd(cmd)
00:33:26 web.1 | ^^^^^^^^^^^^^^^^
00:33:26 web.1 | File "apps/frappe/frappe/handler.py", line 83, in execute_cmd
00:33:26 web.1 | is_whitelisted(method)
00:33:26 web.1 | File "apps/frappe/frappe/__init__.py", line 858, in is_whitelisted
00:33:26 web.1 | throw(msg, PermissionError, title=_("Method Not Allowed"))
00:33:26 web.1 | File "apps/frappe/frappe/__init__.py", line 603, in throw
00:33:26 web.1 | msgprint(
00:33:26 web.1 | File "apps/frappe/frappe/__init__.py", line 568, in msgprint
00:33:26 web.1 | _raise_exception()
00:33:26 web.1 | File "apps/frappe/frappe/__init__.py", line 519, in _raise_exception
00:33:26 web.1 | raise exc
00:33:26 web.1 | frappe.exceptions.PermissionError: <details><summary>You are not permitted to access this resource.</summary>Function <strong>helpdesk.api.telemetry.get_posthog_settings</strong> is not whitelisted.</details>