Unable to login after changing User passwd

Encounter the following problem:

As administrator changing the password from a user does produce Invalid login when trying to use ERPNext

What I did:

login as administrator, go to Framework => Users => select User => Setting and change the password, save all and try to login with user and new password

Playing with different layout of passwords does not make any difference

The result is on three different systems with cleaned browsers Invalid login

What can I do, or what is wrong that the new password does not work?

Can you share your version?

Also, could you share a screenshot or the logs?

I can’t reproduce the issue on the latest version.

Hi @GentleRV

Did you try the reset password at the top options button?

Can’t find this option in the User information

The version is:

Frappe Framework: v16.17.0 (version-16)

ERPNext: v17.x.x-develop (ad89f88) (develop)

Frappe CRM: v2.0.0-dev (develop)

Print Designer: v1.6.5 (develop)

This is a line from a few days ago in the bench.log file

2026-08-30 02:30:38,499 INFO /opt/nexterp/.local/bin/bench --site acc.dutondata.com set-ronald-password Passwd

also on that day I could not login whith the set passwd

Tried again just now to change again, but no line in the bench.log file

It’s probably a cache issue.

bench –site sitename clear-cache
bench –site sitename clear-website-cache

Doing both actions, could not login.

Login as administrator, selected the user, select change password and added a new password, did a save

Logout as administrator choose a other with, cleaned cache, browser, login as the user get, after verifying, invalid login

Then removed the user and created with the same information a new account

Saving and refreshed the page and see that account, went to change password and added one. did a save and try to login, same problem

Went again as administrator to that account and see not saved on the top of the screen every time I do this I see Ronald Not Saved, but I am sure I saved all before logout as administrator

Save after clear the password field just keep it empty. Some time auto password may overwrite while saving. If any login issue then you cant login as administrator. Check user desk permission and password.

1 Like

Just out of curiosity, why is your Frappe on v16 while ERPNext is on v17?