Unable to login to https://myusername.erpnext.com

#1

Accessing returns “myusername.erpnext.com does not exist”

Yet, if I attempt to sign up, I get “subdomain myusername taken, please select another subdomain”

Is this possibly related to migration to V7?

Of received no notices of any action from erpnext.com. Last msg received was 2016-11-04 Daily Digest

Thank you!

Chris

#2

@chrisklinger
Sorry for the inconvenience.

Please report this issue at support@erpnext.com, also specify you subdomain name in email.

Basically, if your account is not active from 40 days, it gets archived!! Before archiving system notifies the user by sending a mail. Please check a spam folder.