Unable to open attachment in Mobile App

ERPNext User Forum
1

Hi ,

I am using MobileApp of ERPNext to assign tasks and To Do list for me and my team , I am using only MobileApp as the we are all always on the move , I am able to attach files in Tasks and To Do using Mobile App , However when I am trying to open it it simply not opening , I tried doing this for a 20 KB file and I have pretty okay internet connectivity.
Any clues what must be wrong here ?

Also I observed that , I am able to both attach and open all types of files i.e. PDF , Excel and Word and Video files using my desktop , however I am only able to open video file on my mobile and not PDF and Excel.

Tx

2

Do you have apps that can handle these filetypes ? Something like WPS Office or similar

3

Hi ,

Yes I have an Office App on my Mobile Device and am able to open the same files on the same device external to ERPNext.

Any thing I am missing here ?

4

Check for and inspect the logs to learn more?

5

i have same issue with mobile app

6

Hi

I checked and there are no entries exist in error logs for this subject

7

Maybe you can raise the stdout ‘message’ log level say info to debug?

8

Possibly relates to this Problem to attach file after update

9

Thanks , is there any solution for this ? I am stuck and cant proceed with my implementation !!

10

For a solution to work first you must identify the problem?

11

True , I don’t have an access to bench , I have installed ERPNext through .OVA I am not aware of how to generate error log