Hello,
I’m trying to save Bank Clearance Date for a POS Payment Entry.
The concerned entry shows up in the Bank Clearance Tool filters correctly. But when I enter the date, and click save, the date disppears and the entry is not saved. I do get a message that says Clearance Date updated, but the transaction continues to sit there without a clearance date.
This is causing a difference of the same amount in Bank Reconciliation Tool.
It looks like saved and you need to populate reconciled records by clicking on check box namely include reconciled entries which will take effect of clearance date.
Check number and Cheque Date are required fields for Payment Entry. It seems RET-00001 is not a valid Payment Entry.
RET-00001 is a return invoice with payment as POS entry.
Also, would it make a difference if the accounting period is closed? Since this is an old entry (May 2024), this period is already closed in our books. Period closing entry has been posted.
Period closing would not affect it AFAIK. It’s most likely because of the missing reference/cheque date.
Any way to populate the values of reference no./date in this transaction? I cannot amend the return invoice, as it’s already filed with GST and can’t change invoice no. and also the period is closed.
And in the worst case situation, if a Clearance Date cannot be populated in the original transaction, is there any way to reset the calculation for the bank account or post an adjustment entry, so the balance difference goes to 0 in the Bank Reconciliation Tool? The GL balances are correct, and match with the actual bank accounts. Only Bank Reconciliation Tool balances are mismatched and are the real apparent issue for our users.
